WhatsApp Integration
OCS WhatsApp Chat - Multi Agent
Transform your customer support with our advanced WhatsApp chat widget. Enable multi-agent support, customize your chat experience, and connect with customers instantly on their preferred platform.
Powerful Features for Modern Customer Support
Everything you need to provide exceptional customer service through WhatsApp
Multi-Agent Support
Assign multiple agents to handle customer inquiries. Distribute workload efficiently and ensure no customer is left waiting.
- Agent assignment rules
- Load balancing
- Agent availability status
- Performance tracking
Customizable Widget
Match your brand with fully customizable chat widget. Choose colors, position, and behavior to fit your store's design.
- Brand color matching
- Custom positioning
- Welcome messages
- Business hours display
Real-time Messaging
Instant message delivery and notifications. Keep your customers engaged with real-time chat capabilities.
- Instant message delivery
- Push notifications
- Message status indicators
- Typing indicators
Analytics & Reports
Track your customer support performance with detailed analytics and reports. Make data-driven decisions.
- Response time metrics
- Customer satisfaction scores
- Agent performance reports
- Chat volume analytics
Smart Automation
Automate common responses and workflows. Save time while providing consistent customer service.
- Auto-responses
- Chat routing rules
- Business hours handling
- Escalation workflows
Easy Integration
Get started in minutes with our simple installation process. No technical knowledge required.
- One-click installation
- No coding required
- Mobile responsive
- 24/7 support
How It Works
Get started with WhatsApp chat in just a few simple steps
Install the App
Install OCS WhatsApp Chat from the Shopify App Store with just one click.
Connect WhatsApp
Connect your WhatsApp Business account and configure your chat settings.
Customize Widget
Customize the chat widget appearance to match your brand and store design.
Start Chatting
Your customers can now start chatting with you directly through WhatsApp!
Simple, Transparent Pricing
Choose the plan that fits your business needs
Free Plan
- Sticky WhatsApp Button
- Prefilled WhatsApp Message
- Chat Button Animations
- Custom CSS
- Advanced Settings
- Priority Support
Multi-Agent Pro
- Sticky WhatsApp Button
- Prefilled WhatsApp Message
- Modern Chatbox Designs
- Customizable Chatbox
- Multiple Agents Support
- Agent Avatars & Icons
- Chat Button Animations
- Custom CSS
- Advanced Settings
- Priority Support
What Our Customers Say
Join thousands of satisfied merchants using our WhatsApp chat solution
"OCS WhatsApp Chat has transformed our customer support. The multi-agent feature helps us handle inquiries efficiently, and our customers love the instant responses."
"Easy to set up and customize. Our conversion rate increased by 25% since implementing WhatsApp chat. Highly recommended!"
"The analytics feature gives us great insights into customer behavior. The support team is also very responsive and helpful."
Frequently Asked Questions
Find answers to common questions about our WhatsApp chat solution
Connecting your WhatsApp Business account is simple. After installing the app, go to the settings page and follow the step-by-step guide to connect your account. You'll need your WhatsApp Business API credentials.
Yes! You can fully customize the chat widget to match your brand. Change colors, position, size, and even add your logo. The widget is also mobile-responsive and will look great on all devices.
The number of agents depends on your plan. The Free Plan includes basic features with single agent support, while the Multi-Agent Pro plan includes unlimited agents with advanced features.
Currently, agents can manage conversations through the web dashboard. We're working on a mobile app for agents, which will be available soon.
We provide comprehensive analytics including response times, customer satisfaction scores, chat volume, agent performance, and conversion tracking. These insights help you optimize your customer support.
Ready to Transform Your Customer Support?
Join thousands of successful merchants who trust OCS WhatsApp Chat for their customer service needs.