Terms of Service

1. Acceptance of Terms

By accessing or using OCS Engine's services, including our Shopify applications, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

These Terms constitute a legally binding agreement between you and OCS Engine. Your use of our services indicates your acceptance of these Terms and any modifications we may make to them.

2. Service Description

OCS Engine provides the following Shopify applications:

• OCS WhatsApp Chat - Multi Agent: Multi-agent WhatsApp chat widget for customer support
• Smart Discount Affiliate Links: Create and track discount affiliate links with analytics
• OCS - All Contact Form Builder: Drag-and-drop contact form builder
• OCS: Bulk Product Price Editor: Bulk price management and editing tools

We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice.

3. User Accounts

Account Creation

To use our services, you must:

• Have a valid Shopify store
• Provide accurate and complete information
• Maintain the security of your account credentials
• Be responsible for all activities under your account

Account Responsibilities

You are responsible for:

• All content and data associated with your account
• Compliance with Shopify's terms and policies
• Ensuring your use of our services complies with applicable laws
• Notifying us immediately of any unauthorized use

4. Acceptable Use

Permitted Uses

You may use our services to:

• Enhance your Shopify store functionality
• Improve customer experience and engagement
• Manage your e-commerce operations
• Generate legitimate business value

Prohibited Uses

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or harmful content
• Attempt to gain unauthorized access to our systems
• Use our services for illegal or fraudulent activities
• Interfere with the proper functioning of our services
• Resell or redistribute our services without permission

5. Payment Terms

Pricing and Billing

Our services are offered with both free and paid plans. Paid plans are billed monthly or annually as selected during subscription.

• All prices are in USD unless otherwise specified
• Payment is due in advance for the billing period
• We may change pricing with 30 days' notice
• Refunds are handled according to our refund policy

Automatic Renewal

Paid subscriptions automatically renew unless cancelled before the renewal date. You can cancel your subscription at any time through your account settings.

6. Intellectual Property

Our Rights

OCS Engine retains all rights, title, and interest in our services, including:

• Software and application code
• Trademarks, logos, and branding
• Documentation and user guides
• Proprietary algorithms and processes

Your Rights

You retain ownership of your store content and data. By using our services, you grant us a limited license to process your data as necessary to provide our services.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We implement appropriate security measures to protect your data and comply with applicable data protection laws, including GDPR and CCPA.

8. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.

We are not liable for any downtime or service interruptions, except as specifically provided in our service level agreements.

9. Termination

Termination by You

You may terminate your use of our services at any time by uninstalling our applications from your Shopify store.

Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Discontinuation of services

10. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that our services will be uninterrupted, error-free, or completely secure. You use our services at your own risk.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OCS ENGINE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying notices in our applications

Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: