Privacy Policy

Introduction

OCS Engine ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Shopify applications and related services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, and billing information
• Store Information: Shopify store details, domain, and configuration settings
• Usage Data: Information about how you use our apps and services
• Communication Data: Records of your communications with our support team
• Technical Data: IP address, browser type, device information, and operating system

Automatically Collected Information

We automatically collect certain information when you use our services:

• Log files and analytics data
• Performance metrics and error reports
• Feature usage statistics
• Device and browser information

Information from Third Parties

We may receive information from:

• Shopify and its partners
• Payment processors
• Analytics providers
• Customer support platforms

How We Use Information

We use the collected information for the following purposes:

Service Provision

• Provide, maintain, and improve our Shopify applications
• Process transactions and manage your account
• Deliver customer support and technical assistance
• Customize and personalize your experience

Communication

• Send important service updates and notifications
• Respond to your inquiries and support requests
• Provide marketing communications (with your consent)
• Send security alerts and account information

Business Operations

• Analyze usage patterns and improve our services
• Conduct research and development
• Ensure security and prevent fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Hosting and infrastructure services
• Payment processing
• Analytics and monitoring
• Customer support
• Email communications

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security awareness training for our team
• Incident Response: Comprehensive incident response procedures

Data Breach Notification

In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Verify the accuracy of your information

Correction and Updates

• Correct inaccurate or incomplete information
• Update your account information
• Modify your communication preferences

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Unsubscribe from email lists

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand how you use our services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

Third-Party Services

Our services may integrate with third-party services. These services have their own privacy policies:

Shopify

Our apps are built for the Shopify platform. Please review Shopify's Privacy Policy for information about how they handle your data.

Other Integrations

• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Email marketing platforms
• Customer support tools

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When you delete your account or request data deletion, we will remove your personal information within 30 days, unless we are required to retain it for legal or regulatory purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct
• Binding corporate rules

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our applications

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: