Cookie Policy

This Cookie Policy explains how OCS Engine uses cookies and similar technologies to enhance your experience with our website and Shopify applications.

Last updated: January 15, 2025 Effective date: January 15, 2025

What Are Cookies

Cookies are small text files that are stored on your device when you visit our website or use our applications. They help us provide you with a better experience by remembering your preferences and understanding how you interact with our services.

Cookies can be "session" cookies (temporary and deleted when you close your browser) or "persistent" cookies (stored on your device for a set period of time).

How We Use Cookies

We use cookies for several purposes:

  • Essential Functionality: To ensure our website and applications work properly
  • Performance Monitoring: To understand how visitors use our services
  • User Experience: To remember your preferences and settings
  • Analytics: To analyze traffic patterns and improve our services
  • Marketing: To provide relevant content and advertisements (with consent)

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website and applications to function properly. They cannot be disabled and are set in response to actions you take, such as:

  • Setting your privacy preferences
  • Logging into your account
  • Filling out forms
  • Security and fraud prevention

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They help us:

  • Count visitors and page views
  • Understand which pages are most popular
  • Identify technical issues
  • Improve website performance

Functional Cookies

These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use. They help us:

  • Remember your preferences
  • Provide personalized content
  • Remember your language settings
  • Improve user experience

Marketing Cookies

These cookies are used to track visitors across websites to display relevant and engaging advertisements. They help us:

  • Deliver targeted advertisements
  • Measure advertising effectiveness
  • Limit the number of times you see an ad
  • Provide social media features

Third-Party Cookies

We use third-party services that may set cookies on your device:

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about how visitors use our site.

  • Purpose: Website analytics and performance monitoring
  • Data Collected: IP address, browser type, pages visited, time spent
  • Retention: Up to 26 months
  • Opt-out: Google Analytics Opt-out

Tawk.to Chat Widget

We use Tawk.to for customer support chat functionality. This service may set cookies to remember your chat preferences and session information.

  • Purpose: Customer support and live chat
  • Data Collected: Chat history, user preferences, session data
  • Retention: Session-based and up to 1 year

Shopify

Our applications integrate with Shopify, which may set cookies for authentication and functionality purposes.

  • Purpose: App integration and authentication
  • Data Collected: Store information, user preferences
  • Retention: As per Shopify's cookie policy

Analytics and Performance Cookies

We use analytics cookies to understand how our website and applications are used. This helps us improve our services and user experience.

Information Collected

  • Pages visited and time spent on each page
  • How you arrived at our website
  • Device and browser information
  • Geographic location (country/region level)
  • Error messages and performance issues

How We Use This Information

  • Improve website performance and functionality
  • Identify popular content and features
  • Fix technical issues and bugs
  • Optimize user experience
  • Plan future improvements

Marketing and Advertising Cookies

We may use marketing cookies to provide you with relevant advertisements and measure the effectiveness of our marketing campaigns.

Advertising Networks

We may work with advertising partners who use cookies to:

  • Show you relevant ads on other websites
  • Measure ad effectiveness
  • Prevent you from seeing the same ad repeatedly
  • Provide social media features

Social Media Cookies

Our website may include social media features that set cookies when you interact with them. These cookies are controlled by the respective social media platforms.

Functional Cookies

Functional cookies enhance your experience by remembering your preferences and providing personalized features.

Examples of Functional Cookies

  • Language Preferences: Remember your preferred language
  • Theme Settings: Remember your display preferences
  • Form Data: Remember information you've entered in forms
  • User Preferences: Remember your app settings and configurations

Essential Cookies

Essential cookies are necessary for our website and applications to function properly. These cookies cannot be disabled as they are required for basic functionality.

Examples of Essential Cookies

  • Authentication: Keep you logged in to your account
  • Security: Protect against fraud and unauthorized access
  • Load Balancing: Distribute traffic across servers
  • Session Management: Maintain your session across pages

Your Choices and Rights

You have several options for managing cookies:

Accept or Reject Cookies

You can choose to accept or reject non-essential cookies through our cookie consent banner or by adjusting your browser settings.

Opt-Out of Analytics

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Delete Existing Cookies

You can delete cookies that are already stored on your device through your browser settings.

Impact of Disabling Cookies

Please note that disabling certain cookies may affect the functionality of our website and applications. Some features may not work properly if you disable essential cookies.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date
  • Sending email notifications to registered users (for significant changes)

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy, please contact us:

Email: privacy@ocsengine.com
General Support: info@ocsengine.com
Support Portal: support.ocsengine.com