OCS WhatsApp Chat vs Gorgias
Affordable WhatsApp chat vs full helpdesk — which fits your store?
For stores that primarily need WhatsApp-based customer communication, OCS WhatsApp Chat is more affordable and focused than Gorgias. Gorgias is a full-featured helpdesk starting at $10/month with ticket-based pricing, while OCS offers free WhatsApp chat that gets your team talking to customers instantly.
Feature Comparison: OCS Engine vs Gorgias
| Feature | OCS Engine | Gorgias |
|---|---|---|
| Free Plan | Yes, forever free | |
| WhatsApp Integration | Core feature | Available as add-on |
| Multi-Agent Support | Built-in | Seat-based pricing |
| Ticket System | Full ticket management | |
| Setup Complexity | Under 5 minutes | |
| Pricing Model | Flat monthly fee | |
| Shopify Integration | Native Shopify app | Deep Shopify integration |
| Email Support | Full email helpdesk |
Scope & Focus
OCS WhatsApp Chat is laser-focused on WhatsApp communication for Shopify stores. Gorgias is a multi-channel helpdesk covering email, chat, social media, and phone. If you need a simple, effective WhatsApp solution, OCS delivers without the complexity of a full helpdesk.
Cost Comparison
Gorgias starts at $10/month for 50 tickets and scales with usage — high-volume stores can pay hundreds per month. OCS WhatsApp Chat starts free and the Pro plan at $9.99/month covers 5 agents. For WhatsApp-centric support, OCS is dramatically more cost-effective.
Ease of Setup
OCS installs in under 5 minutes: add the app, enter your WhatsApp numbers, and customize the widget. Gorgias requires configuring channels, macros, rules, and integrations — powerful but time-consuming for stores that just want quick WhatsApp chat.
Frequently Asked Questions
Is Gorgias overkill for a small Shopify store?
For many small stores, yes. If your primary need is WhatsApp communication, OCS WhatsApp Chat provides that at a fraction of the cost without unnecessary complexity.
Can OCS WhatsApp replace Gorgias?
OCS replaces Gorgias for WhatsApp communication specifically. If you need email ticketing, social media support, and automation rules, you may still need a helpdesk alongside OCS.
Does Gorgias have a free plan?
No. Gorgias offers a 7-day free trial, then starts at $10/month with ticket-based pricing. OCS WhatsApp Chat has a free plan that stays free forever.
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