Multi-Agent WhatsApp Chat for Shopify Stores
Route conversations to the right team member automatically
Multi-agent WhatsApp chat lets Shopify stores route customer conversations to specialized team members — sales, support, or billing. OCS WhatsApp Chat makes this easy with simple agent management, department routing, and a free plan to get started.
What Is Multi-Agent WhatsApp?
Multi-agent WhatsApp chat displays multiple team members in your chat widget. Customers choose who to talk to based on department or specialty. Sales questions go to your sales team, support issues go to support, and order inquiries go to operations — all via WhatsApp.
How Multi-Agent Routing Works
When a customer clicks your WhatsApp widget, they see a list of available agents with names, roles, and avatars. They select the most relevant person and the conversation opens directly with that agent's WhatsApp number. No bots, no waiting — just direct human connection.
Benefits for Your Team
Multi-agent support prevents any single team member from being overwhelmed. It reduces response times because customers reach the right person immediately. It also improves resolution rates because specialists handle their area of expertise.
Setting Up Agents in OCS WhatsApp Chat
In the OCS app dashboard, go to Agents and add your team members. For each agent, enter their name, role title, WhatsApp number, avatar image, and availability hours. Agents receive messages directly on their WhatsApp app — no additional software needed.
Frequently Asked Questions
How many agents can I have?
The free plan includes 1 agent, Pro supports 5 agents, and Enterprise supports unlimited agents. Choose the plan that matches your team size.
Do agents need special software?
No. Agents use their regular WhatsApp app on their phone or desktop. They receive customer messages directly — no additional tools required.
Can agents have different working hours?
Yes. Each agent can have their own availability schedule. Offline agents are hidden from the widget, so customers only see available team members.
Can I organize agents by department?
Yes. Group agents by department (Sales, Support, Billing) so customers can easily find the right team to contact.
Is multi-agent WhatsApp good for small teams?
Yes. Even a 2-person team benefits from routing — one person handles sales while the other handles support, creating a professional customer experience.
Ready to Get Started?
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